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Frequently asked questions
We offer a 30-Day Risk-Free Guarantee on your Power Play For Kids membership. If you're not 100% satisfied, contact us within 30 days of your purchase and we'll provide a full refund of your membership fee — no questions asked.
And don’t worry — the Game Box is yours to keep! We want you to feel great about giving PPFK a try.
If your Game Box arrives damaged, we’re happy to send a replacement. To qualify for an exchange:
Request must be made within 30 days of delivery
Items must be unused and in original packaging
⚠️ Please note: We do not offer refunds on Game Boxes. Exchanges only.
Still have questions? Contact us here — we’re happy to help!
We want you to feel great about joining Power Play For Kids. That’s why your initial membership payment is backed by a 30-day money-back guarantee — no questions asked.
Membership Billing:
Monthly Memberships: After your 30-day guarantee period, your membership will continue on a recurring monthly basis at the current rate. You’ll be billed automatically using the credit or debit card you provide.
Annual Memberships: If you choose an annual plan, your payment will be charged in full upfront. Annual plans are non-refundable after the 30-day guarantee period.
Cancel Anytime:
You may cancel your membership at any time. If you cancel:
Monthly memberships will remain active through the end of your current billing cycle.
Annual memberships will remain active through the end of your prepaid period.
There are no cancellation fees.
Payment Methods:
All memberships require an automatic payment method on file (credit or debit card). Payments will be processed securely through our payment provider.
Failed Payments:
If a payment fails, we’ll notify you and attempt to retry. If we are unable to process your payment after multiple attempts, your account may be suspended until payment is received.
Price Changes:
We may update our membership pricing in the future. If so, we will provide at least 30 days’ advance notice whenever possible. You’ll always have the opportunity to cancel before any changes take effect.
You may cancel your Power Play For Kids membership at any time — and we make it easy.
Month-to-Month Members:
You can cancel anytime, and your account will remain active through the end of your current billing cycle. You’ll be responsible for charges already incurred for that month, but no future charges will apply.
Annual Members:
Annual memberships are pre-paid and non-refundable. If you're unsure, we recommend starting with a monthly plan.
30-Day Risk-Free Guarantee:
We want you to feel confident giving PPFK a try. If you're not satisfied within your first 30 days, we'll refund your initial membership payment — no questions asked.
Please note: Game Boxes are not eligible for refunds. Exchanges are available for unused, damaged items within 30 days of delivery.
There are no cancellation fees, ever.